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We are always interested in adding talented and capable people to our team. If you are interested in working in addictions, support a Harm Reduction philosophy, and have a minimum of two years of post-secondary education in a relevant field, please apply.

Other requirements may vary, but Alpha House is a 24-hour facility and your availability to work nights and weekends is required.

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Casual Addiction Support Worker (On-going recruitment)

We welcome new applications from individuals who are interested in working with us as Addiction Support Workers – Casual Staff. Our Casual Staff are important and key to the overall functioning of the agency.

If interested in receiving more information on the Addiction Support Worker – Casual Staff job description, requirements and applying for a Casual Staff position, please contact or send us your cover letter and resume, Attn: Human Resource Generalist, to,  or call Administration at 403-237-8341.

Addiction Support Worker: Casual Staff Position


  • Available for shift work, evening, over-night, weekends and holidays
  • Able to work well within a team environment


  • A Bachelor or Diploma in Social Work or a related social service field or, at minimum, with transferable course work towards a university diploma or degree
  • A working understanding of addictions and harm reduction and related competencies
  • A working understanding and skill level in trauma, crisis assessment, and intervention


  • Knowledge of community and referral resources
  • Knowledge and work experience in addictions, mental health
  • Aboriginal people and people of diversity are encouraged to apply

Submit with cover letter and resume to Adam, Human Resource Generalist at

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Job Description


Title: Downtown Outreach Addiction Partnership (DOAP team)

            Outreach Worker

Reports to: Outreach Manager and Team Lead

Location:   Alpha House

203 – 15 Avenue

Calgary, AB T2G 1G4



Alpha House provides a range of services for our clients including Shelter, Detoxification, Outreach and Housing. Our shelter is a safe, supportive environment for individuals affected by their use of alcohol or other drugs. People can come to the shelter for a rest or a reprieve from the street, to shower or laundry, or as an opportunity to speak to an addiction support worker. Our detox offers detoxification and withdrawal management which is generally five to seven days and we accommodate both men and women. The Downtown Outreach Addiction Partnership (DOAP Team) started in 2005 and provides services to individual men and women on the streets. DOAP Team will transport individuals under the influence of alcohol or other drugs to available shelters. They will triage calls with emergency services taking the highest priority.

Position Summary:  The DOAP Team is a 24/7 high intensity outreach team that works with people with addiction issues in the community. The team works with CPS, EMS, Bylaw and Transit to be an alternative response to public intoxication. The team deals with crisis situations and is contacted by a wide range of social services and community partners. Workers work in shifts and/or weekends and only work in pairs. This position will entail driving, walking, lifting, doing community sweeps, visiting clients in their campsites, advocating on behalf of the client and working with all members in the community; this is particularly important in inclement weather to assist in a variety of ways. On the DOAP Team the worker may be asked by the client to assist in a variety of ways, therefore independent thinking and decision making is vital.

Being persistent, empathetic and personable is vital for this role.Responsibilities (but not limited to):

  • Engage with clients on the street and encampments.
  • Provide support to individuals under the influence.
  • Being able to deal in high crisis situations.
  • Must be comfortable driving a van.
  • Must be able to assist with holding and lifting individuals.
  • Locates clients, who are in need of support services, and who otherwise would not seek assistance.
  • Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner.
  • Prepares referral letters and offers referral information for clients.
  • Demonstrates empathy and genuineness to all clientele.
  • Provides support services (as required), to clients who present a unique and often different set of values, behaviors and challenges.
  • Maintains confidentiality at all times.
  • Treat all clients with dignity and respect.
  • Act in a professional, non-judgmental, discreet and caring manner with all clients and serve as a role model.
  • Maintains files, case notes and daily stats.
  • Communicate with the Outreach Coordinator on a daily basis, and update information as required.
  • Provides educational sessions as requested.
  • Foster and maintain excellent relationships with community partners.
  • Liaison with community agencies and businesses to fulfill program needs.
  • To participate in evaluation of the project as required.
  • To collaborate with all programs within Alpha House
  • Attends staff meetings.
  • Provides immediate response to distress or crisis situations
  • Works with students and volunteers as required.

Qualifications and Requirements:

  • Supports the Mission Statement
  • Degree in Social Sciences, Community, or Health Sciences, or RSW.
  • Experience in Crisis Counseling and/or Outreach work.
  • A desire to work with vulnerable individuals with addiction issues.
  • An ability to respect all clients and treat them with dignity.
  • Excellent interpersonal skills.
  • Knowledge of Community Development.
  • Understanding of issues related to mental health needs.
  • Excellent oral and written communication skills.
  • Must have a clean driving record and be able obtain class 4 license.

Note: The following statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, tasks and skills required of employees so classified.

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Permanent Supportive Housing Caseworker 

The PSH caseworker will work alongside the PSH case management team to support vulnerable clients in achieving and maintaining long-term housing stability. The PSH caseworker will have a thorough understanding of harm reduction and housing first philosophies and will be able to demonstrate this verbally and in practice. The PSH caseworker will also meet paperwork and reporting standards such as completing regular case plans, keeping up-to-date case notes, completing regular assessments, making appropriate referrals and documenting incident reports. In addition, the PSH caseworker will have strong crisis management, rapport-building and advocacy skills.

This position reports directly to the PSH team lead.

Responsibilities may include, but are not limited to:

  • Create client-centered case plans and support client in reaching achievable and realistic goals
  • Provided necessary support for client to maintain long-term housing
  • Manage client crises and create safety plans
  • Refer to community resources
  • Demonstrate ethically responsible practice with staff and clients alike
  • Strong understanding of FOIP
  • Transports clients when appropriate
  • Maintains files, case notes and daily stats
  • Foster and maintain excellent relationships with health professionals who are involved with providing for clients’ needs
  • Participate in program evaluation as required
  • Participation and attendance at regular team meetings
  • Assist in maintaining cleanliness of the building, including regular room inspections and room cleaning support as required
  • Assist with guest management and tenant relations as needed
  • Adhering to building safety protocols and codes
  • Assist with light to moderate lifting (e.g. move-ins, lifting mobility aids, assisting clients with mobility issues)


  • Post-secondary education in a related field
  • Team player
  • Experience working with vulnerable populations is an asset
  • Ability to assume initiative
  • Strong knowledge of community resources and social services programs
  • Ability to be culturally sensitive with a diverse population
  • Strong verbal and written communication skills
  • Valid Class 5 driver’s license, although a vehicle is not required


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Job Description for Housing Case Worker


The housing case worker will work in collaboration with outreach services to bring an individual from point of engagement to housing. The goal of this position is to assist the individual in maintaining housing by supporting them through this transition from homelessness to housing and building a system of community supports to enable the individual to live independently. This position will entail visiting clients in their homes, advocating on behalf of the client and working with all members in community.

The housing case worker will be employing a housing first approach and will be working with individuals with mental health and addictions issues. The housing worker will have knowledge of systems and program referrals within the community that are applicable to the client and his/her case plan. Specific accountability will include regular assessments, developing action plans, crisis counseling, home visits, unit maintenance support and goal setting.

The housing case worker will be working independently in the community whilst being supported by a team with experience working with the population in question.

Responsibilities may include:

  • Provide long and short-term case management to singles on a regular basis to assess their progress and to identify any obstacles that might arise. Provide intake assessments and develop action plans with clients that will utilize their strengths to obtain goals.
  • Set up weekly/bi-weekly/monthly appointment with client.
  • Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner.
  • Provides information and referrals to appropriate agencies; liaises with these agencies and businesses to fulfill program needs.
  • Demonstrates empathy and genuineness to all clientele.
  • Maintains confidentiality at all times.
  • Transports clients when appropriate.
  • Assisting with move-ins/outs
  • Light to moderate lifting
  • Provides safe care to the client in potentially dangerous situations.
  • Maintains files, case notes and daily stats.
  • To participate in evaluation of the project as required..
  • Act in a professional, non-judgmental, discreet and caring manner with all clients and serve as a role model.
  • Provides immediate response to distress or crisis situations
  • Maintains positive working relationships with housing locator, Alpha House and DOAP team members as well as other business and agencies as required.


Post-secondary education in a related field; minimum 2 year enrollment in a program that is university-transferable

  • Team Player
  • Ability to assume initiative
  • Demonstrate support for the philosophy of participant involvement in program development.
  • Must have a valid drivers’ license and reliable vehicle and able to obtain Class 4 licensing.
  • Strong knowledge of social services organizations and community support that provide culturally sensitive supports to singles
  • Ability to provide own transportation to implement home visits
  • Strong verbal and written communication skills
  • Awareness of diverse Aboriginal cultures
  • Awareness of health and social issues faced by high-risk individuals