Alpha House’s Outreach programs include mobile response teams covering different areas and roles throughout the city: Needle Response, Encampment, Ambassador, and the Downtown Outreach Addictions Partnership (DOAP).

We offer a wide range of outreach services aimed at engaging clients into services, but also to reduce the impact of intoxication and homelessness on the broader community and public systems

Downtown Outreach Addictions Partnership (DOAP) Team




  • Initiated in 2005 as a mobile diversion response to streel level intoxication
  • Consists of mobile teams covering a variety of areas across the city of Calgary
  • Works closely with Calgary Police Services and Emergency Medical Services to reduce unnecessary and inappropriate uses when these services are not needed
  • Responds to calls from businesses, community members, and other homeless-serving agencies
  • Facilitates individual’s access and entry to the local service systems of shelters, health care, addiction treatment, and supportive housing

The program provides a model of how to engage with vulnerable persons. A social return on investment (SROI) demonstrated that for every dollar invested in the DOAP Program, there is a social return of $9.43.


unique clients served by the DOAP Team in FY21-22


interactions with clients in FY21-22


calls a day for the DOAP Teams services

Encampment Team


  • Consists of one mobile response team working with the City of Calgary Bylaw
  • Support “rough sleepers” to navigate them into appropriate supports including shelter, detox, and housing programs
  • Provide clients with access to the shelter clinic, lunch, sleeping bags…etc.



unique clients worked with in FY21-22


interactions with clients in FY21-22

Needle Response Team


  • Began in January 2019
  • Consists of one mobile response unit cleaning up needle and needle debris on public and private property
  • Patrols “hot spots” looking for needle debris
  • Responds to calls from community/business members to safely dispose of needle/needle debris
  • Gives presentations to educate the public on how to safely dispose of needles and needle debris


calls from the public for needle debris pickup


Needle debris collected in FY21-22


training sessions for needle debris pickup provided in FY21-22

Ambassador Team


  • Began in July 2022
  • Consists of two mobile response units working within the following Business Improvement Areas
    • 17th Ave
    • 4th St.
    • Beltline
    • Chinatown
    • Victoria Park
  • Responds to calls from businesses in the above areas needing support with incidences related to homelessness/substance use
  • Work with street-involved individuals towards needed services: shelter, basic needs supplies, housing etc.
  • Advocate for Alpha House clients, share about services, and support greater understanding of homelessness in the community


business engagements per month (on average)


client interactions per month (on average)