Alpha House Response to COVID-19

As of November 17, 2020

Alpha House has identified a total of fourteen (14) positive COVID-19 cases (clients) across its Calgary programs. All clients are safely isolated. Contact tracing and swabbing has been completed. 

We have increased our efforts to educate clients on best practices in terms of hygiene and COVID-19 do’s and don’ts and we made further adjustments to our Shelter and Detox programs to address the safety of clients and staff in the facility. However, it will remain the priority of our shelter to provide clients a safe place to stay as the colder weather settles in.

As we are seeing greater transmission in Calgary more broadly, we anticipate continuing to see greater numbers within those experiencing homelessness and will remain vigilant in order to best support our clients and staff. We are working with the other shelters to ensure there is enough space across the city for those who need a warm place to stay and following all Alberta Health Services (AHS) recommendations and guidelines.


As of November 11, 2020

Alpha House can confirm eleven (11) positive COVID-19 cases (clients) across its Calgary programs, which were identified over the weekend and throughout the day today.

There has recently been a rise in positive COVID-19 cases identified within the population of individuals experiencing homelessness in Calgary and we are seeing greater transmission in Calgary more broadly, which helps to explain the increased transmission reflected in our programs. We are working with the other shelters and speaking daily with medical officers to continue our pandemic response and to follow Alberta Health Services (AHS) recommendations and guidelines.

We feel well equipped to manage the cases in our housing programs as we know the best non-medical intervention for COVID-19 is to isolate at home and that is something these clients are able to do. We will also be increasing our efforts to educate clients on best practices in terms of hygiene and COVID-19 do’s and don’ts.  

We are making further adjustments to our Shelter and Detox programs as we address the safety of clients and staff in the facility, though it will remain the priority of our shelter to provide clients a safe place to stay as the colder weather settles in.


As of August 27, 2020

Through Alpha House’s continuous screening efforts, Alberta Heath Services (AHS) has confirmed one (1) positive COVID-19 case (client) at Alpha House. This individual is safely in isolation.

Alpha House staff continue to diligently follow protocols to screen clients upon entry to all programs and to immediately isolate individuals presenting with symptoms. We were prepared for the possibility of another positive test in our Shelter but are not concerned about additional positive cases at this time. As all organizations are, we continue to work closely with Alberta Health Services to follow all COVID-19 guidelines.

The safety of our clients and staff remains our top priority. 

There remains no positive cases in the population we serve in Lethbridge, AB.


As of July 23, 2020

No new updates to share. Be safe everyone.


As of July 13, 2020

We do not have any additional updates to share at this time regarding our COVID-19 pandemic response. Please see below for previous updates.


As of June 26, 2020

We are pleased to say that we are out of “outbreak” status as of June 23rd. We have expanded our Shelter back to our pandemic response numbers (88) and we continue to support our clients in all the ways available to us.


As of June 18, 2020

There are no updates at this time. Please see below for the latest developments in our pandemic response.


As of June 12, 2020

We continue to have no further positive COVID-19 cases at Alpha House since May 25, 2020. Our Detox services continue to intake new clients. Our Outreach Teams are busy working with individuals on the streets. Alpha House Staff continue to abide by Alberta Health Regulations.


As of June 8, 2020

There have been no positive COVID-19 cases at Alpha House since May 25, 2020.

Our Detox services in Calgary continue to intake new clients and we continue to conduct asymptomatic tests daily.

There continue to be no positive cases in the population we serve in Lethbridge, AB.


As of June 3, 2020

As of June 3, 2020, thirteen (13) positive COVID-19 cases have been identified at Alpha House. The last positive reported case at Alpha House was May 25th. At this time, we are still considered to be in “outbreak.” Please see below for more information on Alpha’s preparedness for positive cases. We are following all AHS guidelines and testing clients daily.

There continues to be no identified positive cases in the population we serve in Lethbridge, AB. If you are able to donate, we are accepting monetary and in-kind gifts. For details, please see https://alphahousecalgary.com/how-you-can-help/


As of May 22, 2020

As of May 22, 2020, twelve (12) positive COVID-19 cases have been identified at Alpha House. The last positive reported case at Alpha House was May 22nd. At this time, we are still considered to be in “outbreak.” Please see below for more information on Alpha’s preparedness for positive cases. We are following all AHS guidelines and testing clients daily.

There continues to be no identified positive cases in the population we serve in Lethbridge, AB.


As of May 20, 2020

As of May 20, 2020, eleven (11) positive COVID-19 cases have been identified at Alpha House. At this time we are still considered to be in “outbreak.” Alberta Health Services classifies an outbreak as “any one (1) client or staff member confirmed to have COVID-19.” As a result of this classification, we anticipate being in “outbreak” for some time given our commitment to our clients and the fact that we are testing daily, including for individuals who are asymptomatic.

At this time, the last positive reported case at Alpha House was May 16th. We expect to see more positive cases within our client population as we continue to fulfill our mission of serving vulnerable Calgarians. When someone comes to our Shelter in a vulnerable state, we will care for them. Strict guidelines for PPE and sterilization of equipment are in place, however we have opened up a small number of detox intakes.

There continues to be no identified positive cases in the population we serve in Lethbridge, AB.


As of May 14, 2020

As of May 14, 2020, eight (8) positive COVID-19 cases have been identified at Alpha House through our continuous screening efforts and contact tracing processes with the most recent positive case reported May 13, 2020 Programs continue at Alpha House with reduced capacities and additional AHS measures to keep clients and staff safe.

As operations evolve with our pandemic response, we are asking the public to consider donating individually wrapped snacks (chips, jerky, granola bars, juice boxes…etc.), puzzles, and board games to support clients across all our programs as we continue to implement social distancing guidelines. For a full list of our needs, please visit (https://alphahousecalgary.com/how-you-can-help/)


As of May 7, 2020

Calgary

Alpha House has had a total of 5 clients test positive for Covid-19. No staff have tested positive at this time. All positive tested clients are staying at the city’s Assisted Self-Isolation Site. The hotel we are operating as an overflow site is housing 60 asymptomatic clients. We have also begun rapidly moving clients into our new Transitional Housing Program in Sunalta.

Lethbridge

There continues to be no Covid-19 positive cases in the population we serve in Lethbridge and operations remain as before.


As of May 4, 2020

Calgary

Alpha House has a total of 4 confirmed cases of COVID-19. All positive test cases are clients and all are now staying at the city’s Assisted Self-Isolation Site. At this time, no staff have tested positive. Teams from Safeworks, Public Health and CUPS conducted testing for staff and clients throughout Friday May 1st and Saturday May 2nd. Since Friday May 1, 2020, we have relocated 20 asymptomatic clients to our hotel overflow site. Our Shelter will operate at a capacity of 45 clients. All admissions to Detox have been suspended until further notice. We will continue to operate 15 Health Beds for symptomatic clients waiting test results.

Lethbridge

There continues to be no Covid-19 positive cases in the population we serve in Lethbridge and operations remain as before. Please see below for an earlier update on Lethbridge operations.


As of May 1, 2020

Calgary

Through Alpha House’s continuous screening efforts, Alberta Heath Services (AHS) has confirmed two (2) positive COVID-19 cases (clients) at Alpha House.

Alpha House is currently operating Health Beds for clients presenting with symptoms who are waiting on test results. As such, we have been preparing for the possibility of a positive case for some time.

There have been other positive COVID-19 cases identified within the homeless population in Calgary. These are the first at Alpha House. We are working with the other shelters and speaking daily with medical officers to continue our pandemic response and to implement any new AHS measures, on top of the guidelines we are already following, to prevent a spread of the virus.

Lethbridge

There are currently no Covid-19 positive cases in the population we serve in Lethbridge and operations remain as before. Please see below for an earlier update on Lethbridge operations.


As of April 28, 2020

Calgary

As you may have read elsewhere, there have been four positive Covid-19 cases identified within the homeless population in Calgary. At this time, Alpha House does not have any Covid-19 positive cases.

We are working with the other shelters and speaking daily with medical officers to continue our pandemic response and to ensure we are following all Alberta Health Services guidelines. Alpha House staff continue to diligently follow protocols to screen clients upon entry to all programs and to immediately isolate individuals presenting with symptoms.

We have increased our capacity to isolate symptomatic clients who are waiting on test results. We had been operating with 2 spaces, but have increased that number to 15 this week. In addition, Alberta Health Services has isolation spaces available in a separate location.

Lethbridge

There are currently no Covid-19 positive cases in the population we serve in Lethbridge. As a precautionary measure to better prepare staff for contact tracing in the event it becomes necessary, we will be separating all clients between our two shelter spaces. Starting tonight, clients will be dedicated to one Shelter or the other and will not be permitted to go back and forth between buildings.

As always, we appreciate the kind words of support we have received throughout these trying times. Our How to Help page (https://alphahousecalgary.com/how-you-can-help/) is continuously updated, if you are able to support our work monetarily or through a gift-in-kind donation. Stay safe.


As of April 21, 2020

Some updates on operations for Alpha House during the pandemic:

  • Screening clients prior to Shelter entry and spraying hands with disinfectant
  • Working with Community Paramedics to isolate and test any client presenting to the Shelter with symptoms
  • Re-configured how we serve meals to clients in Shelter and Detox Programs to increase physical distancing and better protect staff and clients
  • Continue to operate health beds to appropriately isolate clients who are waiting for test results
  • Continue to work with Alberta Health Services on regulations across all programs
  • Continue to operate the DOAP and Encampment Teams to support individuals on the street
  • Continue to have clients socially distance in their rooms across all our housing programs
  • No COVID-19 positive clients to date

We have updated our How to Help page with some new immediate needs. If you are able and would like to support our work, please have a look: https://alphahousecalgary.com/how-you-can-help/


As of April 13, 2020

We have no new updates to provide. All programs are operating within their capacities given the pandemic. Our staff continue to do phenomenal work. Thank you to all who have donated funds or goods during this time and for adhering to our donation protocols. You can find more information about How to Help at https://alphahousecalgary.com/how-you-can-help/

Stay safe!


As of April 7, 2020

Calgary

  • No Covid-19 positive clients to date
  • 40 clients currently settled in our overflow shelter units in the city
  • Staff are well-trained and equipped in all programs to triage and screen clients for covid symptoms
  • Shelter capacity steady at 88 clients as we continue to follow distancing guidelines
  • Encampment Team working with rough sleepers to spread health information, setup wash basins in camps, and support individual’s immediate needs
  • A small number of detox assessments open every few days to intake new clients and transition clients who have completed treatment
  • Two health beds in operation for individuals presenting with symptoms, awaiting test results

Lethbridge

  • Continue to triage and screen clients
  • Continue to provide shelter services at both main building and overflow space

As of April 2, 2020

No new updates to provide. Please see below for most recent changes to services. Thank you, as always, for your continued support of our work.


As of March 30, 2020

Calgary Update:

  • No Covid-19 Positive clients to date
  • Successfully transitioned 40 clients to additional shelter space in the city (please see below for a list of items needed, if you are interested in donating to these clients)
  • Hired new staff to support overflow space and additional operations
  • Continue to triage and screen clients
  • Shelter capacity steady at 88 clients
  • Continue to disinfect and sterilize all equipment and supplies frequently and diligently
  • Detox assessments briefly opened to intake a small number of new clients

Lethbridge Update:

  • Taken on full operation of the Lethbridge Stabilization and Resource Shelter (capacity 125-beds)
  • Opened overflow shelter space in the city
  • Transitioned some clients to additional units in the city, with supports
  • Continue to triage and screen clients
  • Continue to disinfect and sterilize all equipment and supplies frequently and diligently

We are looking for donations of coffee, puzzles, cards, games, crafting supplies, and female makeup for our clients who have transitioned to new individual units in the city. We thank you all for your continued support of Alpha House and our clients. for a full list of our needs, please visit https://alphahousecalgary.com/how-you-can-help/


As of March 26, 2020

Prevention continues to be our greatest safeguard for our clients, staff and the general public. Our leadership group has been working diligently with all levels of Government to continually implement best practices across all our programs: Shelter, Detox, Housing and Outreach. Alpha House does not have any positive Covid-19 clients to date.

We are grateful to the City of Calgary and CEMA for collaborating with agencies across the city to provide overflow shelter space and isolation units. Alpha House has successfully transitioned some of our clients to the overflow space to help reduce strain on our main programs.

Other prevention measures continue:

  • Triage and screen clients before building entry
  • Utilize health beds in an isolated unit for clients awaiting test results
  • Encourage and make it possible for clients to practice social distancing and good hygiene
  • Disinfect and sterilize all equipment and supplies frequently and diligently
  • Keep suspended all volunteer groups and external programming

Donations of food, cleaning supplies, PPE, and new underwear and socks have been wonderful to receive. We thank you all for your continued support of Alpha House and our clients. If you would like to get a better idea of our needs, please visit https://alphahousecalgary.com/how-you-can-help/


As of March 23, 2020:

At Alpha House we know that prevention is our most effective tool to safeguard our clients, staff, and the general public. We have implemented and continue to implement new measures to remain in the prevention stage for as long as possible. We do not have any positive Covid-19 clients to date.

We continue to work within the system of care and all levels of government to:

  • Finalize agreements for additional space for shelter in the city
  • Triage and screen clients before building entry
  • Create an offsite isolation space for clients with Covid-19
  • Hire additional front-line staff

We are pleased to be working with the City of Calgary and CEMA for overflow shelter space and isolation units at this time.

Current prevention measures across all programs, include:

  • Checking clients’ temperature prior to their entry to the Shelter or Outreach Van and spraying hands with disinfectant, providing masks where necessary
  • Converting building space to increase distance between shelter beds
  • Immediately isolating a client presenting with Covid-19 symptoms and contacting community paramedics to determine next steps
  • Increasing the frequency of sterilization of our equipment, especially in high priority areas
  • Suspending all external programming and volunteering to decrease the number of people coming in and out of the shelter

If you would like to support Alpha House, please visit https://alphahousecalgary.com/how-you-can-help/


As of March 17, 2020:

Alpha House is suspending all daily, weekly, and monthly volunteer activities including:

  • Kitchen Support
  • Detox Mentoring
  • Soup Kitchen
  • Sunday Lunch
  • Bagging Group
  • Out to Lunch Sandwich Group
  • Yoga Instruction
  • Hair Cuts
  • Music Circle
  • Art Group
  • AAWEAR Group
  • Corporate and Faith Group Onsite Support
  • Tour Requests

If you wish to support Alpha House, we are able to accept monetary donations through our website. In-kind donations are accepted with some restrictions. Please see https://alphahousecalgary.com/how-you-can-help/ for a list of needed items that can be dropped off at the Shelter (203 15 Ave SE). We ask that you do NOT come to the Shelter if you are feeling unwell.


As of March 16, 2020:

Alpha House will no longer be assessing or accepting clients for our Detox Program. All clients who wish to will be able to stay in the residential program until other options are available to them.


As of March 13, 2020:

In light of a growing number of confirmed cases of the novel coronavirus (COVID-19) in Alberta and Calgary, I want to give you an update about the situation from Alpha House’s perspective. This is a rapidly evolving situation and we are monitoring recommendations from Alberta Health Services and all levels of government.

To do our best to keep the risk of COVID-19 low, Alpha House has established an internal committee working with both the City of Calgary and the Government of Alberta, as well as other agencies in the shelter system. The goal of this committee is to ensure we are all prepared with a coordinated response to protect those who enter the shelter as well as the public at large.

As an emergency shelter, we understand that the population we serve is particularly vulnerable. If anything changes and to keep everyone healthy, we may cancel volunteer shifts, tours or activities on short notice. As part of our collective preparedness, we ask that everyone takes precaution and does not come into the shelter if they are experiencing flu-like symptoms.  

Alpha House is continually monitoring the situation in Calgary and will adjust programming and operations on an as-needed basis. We are taking measured precautions in all areas, including:

  • providing additional medical supplies to our buildings
  • increasing client’s awareness of and access to good hygiene practices
  • increasing the frequency with which we are cleaning and disinfecting spaces and equipment beyond our high normal standards
  • implementing protocols in place for staff to take all necessary precautions

We are diligently in communications with Alberta Health Services and other agencies to help monitor and minimize the chance of an outbreak from occurring within the vulnerable homeless population in Calgary.

Finally, while the current risk is low, it is important that we are prepared in case that changes. We all have a role to play to keep each other safe and healthy.

It is natural that we worry about new threats to our health, and the best thing you can do if you are worried is to get up to date information from reliable sources such as Alberta Health (www.alberta.ca/coronavirus) and Alberta Health Services (www.ahs.ca/covid). You can also take preventive steps, like hand washing regularly, to reduce your risk of infection.

We will provide updates on an ongoing basis and encourage anyone with specific questions to contact us at info@alphahousecalgary.com.

Thank you for your continued support of Alpha House.

Kathy Christiansen

Executive Director
Calgary Alpha House Society