Landlords Share Their Perspective on Working with Alpha House in the Community Housing Program

By Paul Tokode

 The Community Housing program at Alpha House supports clients to live in their own homes in various communities in Calgary and sign their own leases. Alpha House will subsidize client rents and deposits when needed – ensuring consistent, timely rental payments to their landlord. Alpha House also commits to conducting maintenance to ensure the property’s condition remains as it was upon move-in, provides ongoing communication to resolve any issues quickly and thoroughly, as well administer supportive services including intensive case management to ensure long-term, successful tenancies. The Community Housing program is a long-standing program to help our clients live independently. Landlords are also supported by a transition team who are available to help with any concerns, liaising between landlords to keep them informed on case managers who work with clients to manage any issues that may arise.

 In support of our ‘Give Hope Through Housing Campaign’, we recently sat down with several  of our current landlords participating in our Community Housing program to hear their thoughts and experiences.

How would you describe your experience?

Landlord of 5 years: We had an excellent experience with Alpha House. Their teams are very passionate, goal driven and dedicated to their assigned tasks. They are very reliable and easy to communicate with.”

Moazzam, Landlord of 4 years: “Working with Alpha House and their team has absolutely been wonderful. Their team members are professional and diligent.” – Moazzam, Landlord of four years

 Laurence, Landlord of 7 years: “My experience has been overwhelmingly positive. The staff is dedicated and passionate, ensuring both tenants and landlords have a positive experience. They set a high standard for supportive housing organizations through prompt communication and proactive problem-solving.”

How has Alpha House supported you as a landlord throughout a tenant’s residency?

 Zandalee, Landlord of 1 year: “Alpha House has been supportive of us as landlords by helping communicate to the tenants for any necessary communications such as repairs or building maintenance. It is also amazing as a landlord to know that Alpha House is responsible for finding a well-suited tenant for the unit, building and landlords, so this takes some of the weight off of landlords, especially since they continue to pay rent in between tenants.”

 Moazzam, Landlord of 4 years: “Alpha House has provided outstanding support and commitment. Their commitment to paying on time, maintaining cleanliness in the rental spaces, and ensuring the well-being of all clients whole caring for other tenants exemplifies professionalism and dedication.”

Laurence, Landlord of 7 years: “Alpha House has been incredibly supportive throughout my tenants’ residencies. They have provided ongoing communication, regular check-ins, and assistance with any issues that may arise.”

What do you find the most rewarding about working with Alpha House and its clients as a landlord?

Wesam, Landlord of 12 years: “The most rewarding thing about working with Alpha House is the good communication & the quick response of the team in solving the problems which may happen.”

Zandalee, Landlord of 1 year: “It really has been a unique experience knowing you are playing a small part in helping better someone’s life.For us in particular, we saw the joy it can bring to someone who has faced racial prejudice from other landlords by simply saying yes and providing a warm space for them to live. We’ve received more gratitude than we deserve simply for participating in the program.”

Landlord of 5 years: “I love to see that a person’s life can start to change through offering them a place they can call their home. Giving them a second chance to start a new life and help them dream dreams again.”

What would you say to other landlords who may consider renting to Alpha House clients?

Moazzam, Landlord of 4 years: “Alpha House is an organization that provides safe and caring environments for individuals. As landlords providing such environments not only benefits tenants but also contributes to a positive community atmosphere.”

Landlord of 5 years: “In this chaotic world we are living in right now, let us be kind to those who need our hand to start a new life. We shouldn’t be judgemental, instead we should be willing to offer ourselves to help ease up another person’s burden. Let’s spread love.”

Laurence, Landlord of 7 years: “To other landlords considering renting to Alpha House clients, I would say don’t hesitate. Working with Alpha House not only provides an opportunity to contribute to the community but also offers a reliable support system and resources to ensure a positive renting experience.”

The affordable housing crisis in Calgary impacts everyone, including our clients. With inventory so low and the cost of living on the rise, we need to come together as a community to find solutions so that everyone has a home. We are very grateful for our landlord partnerships that enable us to help our clients find housing where they can feel safe, supported and welcomed in their community.

We are currently looking for 30 suites to help us reach our goal of housing 150 clients this year. We welcome all landlords to learn more about Alpha House’s landlord partnership program please visit Alpha House’s Give Hope Through Housing Campaign and download the landlord partnership package: Landlord-Partnerships.pdf (alphahousecalgary.com). You can also email [email protected] to get started.

Alpha House Launches ‘Give Hope Through Housing’ Campaign to Call on Calgary Landlords to Support Through Housing Shortage

By Michelle Brown

As Director of Alpha House’s Community Housing program, I have seen firsthand the dramatic impact of finding a home on our clients. There is hope, peace, and relief not only for our clients, but also for their families and loved ones who worry about them.

Every day, we see in the news headlines how the affordable housing crisis impacts Calgarians from all walks of life. Our clients need the community’s help more than ever, which is why we are asking the Calgary community to support our most vulnerable citizens through our ‘Give Hope Through Housing Campaign’. The campaign will raise awareness about the opportunities for landlords and property managers to partner with Alpha House and invites the Calgary community to make financial donations to help ensure we can subsidize client rent and basic needs once they are in housing.

For many years, landlords have been key stakeholders in ensuring our Community Housing program continues to grow and support our clients and I would encourage anyone who is a landlord to consider partnering with us.

A current landlord we have partnered with for five years shared recently, “We had an excellent experience with Alpha House. Their teams are very passionate, goal driven and dedicated to their assigned tasks. They are very reliable and easy to communicate with.”

Thanks to our current landlords who are committed to providing secure housing to those in need, Alpha House has been able to help our clients make healthier choices and find new hope for their future.

Our clients in the Community Housing program live in their own homes in communities throughout Calgary and sign their own leases. We are looking for a full range of suites, from one-bedroom apartments and legal basement suites to rowhouses and townhouses, for our clients in all areas of the city.

Our team works to help clients sustain their housing with case workers visiting them routinely – providing our clients with the support and life skills they need to be good neighbours and community members.

Our goal with the ‘Give Hope Through Housing’ campaign is to secure 20 – 30 additional units in Calgary to help us achieve our goal of housing 150 clients this year and raise $100,000 to support client rent subsidies and their basic needs. We believe in and hope the Calgary community will join us in helping our community’s most vulnerable people.

A landlord we have partnered with for five years shared with our team recently, “I love to see that a person’s life can start to change through offering them a place they can call their home. Giving them a second chance to start a new life and help them dream dreams again.”

In addition to knowing you are making a real difference in someone’s life, there are also practical benefits to partnering with Alpha House. Our clients sign their own leases in the Community Housing program and we subsidize lease payments to ensure consistent rent, as well as provide a home maintenance commitment to maintain the property’s condition.

Moazzam has been a landlord partner of Alpha House over the past four years and shared with us, “Alpha House has provided outstanding support and commitment. Their commitment to paying on time, maintaining cleanliness in the rental spaces, and ensuring the well-being of all clients while caring for other tenants exemplifies professionalism and dedication.”

It is a profound experience to be a part of changing someone’s life and I would encourage any landlord who is in a position to do so – to reach out here to learn more about our programs.

Chris is a long-term client of Alpha House and shared with us, “Being homeless is a very difficult way to live – to be able to get back into housing is very tough but when it happens, it gives you hope and joy and a future.”

We are asking all Calgarians to be a part of our campaign – whether you are a landlord, property manager, or a Calgarian able to donate, we hope you will join us as we work together to ensure everyone has a place to call home in our city.

The City of Calgary’s Housing Strategy: ‘Home is Here’ outlines 98 action items to ensure Calgarians have an affordable place to call home. One of the main tactics for addressing both the shortage of houses available to those who need them and the need for different types of housing options in the city is to increase the supply of housing.

Scarcity of housing means a lack of housing affordability – pushing groups with more income to capture the part of the market previously accessed by lower income groups, whose options are further reduced to co-habitation with friends and family or living in spaces that are unsafe or unhealthy. Scarcity of housing, for the same reasons, forces individuals into units that don’t adequately meet their mental, physical, or psychological needs. For many, including Alpha House’s clients, this doesn’t just mean being housed in a smaller unit (1-bedroom vs 2-bedroom for example), it could mean:

• an inability to be housed in a certain community where they have connections
• an inability to be housed with caseworker supports due to a lack of supportive housing options
• an inability to be housed where mobility challenges are supported
• an inability to be housed in a neighbourhood with a familiar culture

…and many other needs that may not be met due to a lack of diversity and choice around our housing options.

Therefore, on top of the affordability barrier, a second challenge that currently impacts Calgarians is an inadequate spectrum of housing options. Different types of housing options could include single-detached, rowhouse, townhouse, apartment, and semi-detached. Historic data shows single-detached housing as making up 58.3% of housing type in the city, which generally favours certain socio-economic groups. To increase the number of 1-bedroom or 2-bedroom apartments available for clients in our Community Housing program, for example, would mean supporting an increase in developments like rowhouses, townhouses, and apartments complexes. An increase in the availability of these units will lower the prices of these same units due to an increase in supply; the idea being that these price decreases will make renting/owning a rowhouse, for example, more accessible for someone who is living in smaller or shared accommodations and wants to move into a bigger space. As these individuals move into bigger spaces, the availability of 1-bedroom apartments increases thereby making them more affordable for those with lower incomes.

One of the main reasons for the constrained supply of housing and housing diversity is that the current land use districts (zones) in approximately 60% of Calgary’s residential areas do not allow for a choice of housing beyond single-detached or semi-detached homes. Allowing for diversity in housing structures within each community better suits the wide array of individual and family needs within the city, and a mixture of rental and ownership properties at market and non-market (subsidized) rates offers people at all income levels access to safe and stable housing options.

Alpha House sees firsthand the need for diversity in types of housing to meet the unique needs of the clients we serve and, as a result, we whole-heartedly support the City of Calgary proposal to “rezone all residential parcels that currently only allow for 1 or 2 units, it will be easier for property owners to add additional housing varieties across the city, without having to go through the additional steps of a Land Use change Amendment application.” This application process can take upwards of 6-months to process, maybe longer if there are other issues to be resolved with.

Rezoning will not solve all our housing-related problems, but it is a significant step forward in supporting affordability for Calgarians through increased housing supply and increased diversity in housing supply.

The City of Calgary Council’s recently passed strategy has five main points:

• Increase the supply of housing
• Support affordable housing providers
• Enable the City’s housing subsidiaries to improve service delivery
• Ensure diverse housing choice
• Address the affordable housing needs of Indigenous people.

This strategy was adopted on September 16, 2023 with implementation plans stretched out over 2024-2030. The current public hearing about the specific rezoning amendment is April 22, 2024. If you are someone who has asked themselves how you can support reducing homelessness in the City of Calgary, we urge you to write to your councillor and tell them you support re-zoning efforts.

The City of Calgary has an excellent frequently asked questions page for those concerned about what re-zoning could look like in their neighbourhood. https://www.calgary.ca/planning/projects/rezoning-for-housing/faq.html

National Housing day exists in Canada to remind each of us of the importance of affordable housing for all. If you are lucky enough to never have had to worry about shelter for you and your family, it can be easy to overlook the barriers faced by so many and the critical nature of having safe, affordable housing.

National Housing Day aims to provide more advocacy for people experiencing homelessness within Canada, and serves to remind us that there is much to be done to make sure that all Canadians have access to affordable and safe housing. Current estimations suggest 235,000 Canadians may experience homelessness in a given year. Many people experiencing homelessness have multiple barriers to gaining affordable housing, such as lack of consistent or adequate income, mental or physical health issues or substance use addictions.

It has become more and more clear over the past decade that Canada is facing a housing crisis. Growing costs of housing and a strong demand with insufficient supply has led many Canadians, unable to afford market prices, to become entrenched in unsafe or inadequate housing units, or to become unhoused. In Calgary, the average house price is $553,300, and market prices for apartment rentals are currently averaging $2,178. These prices are often unaffordable for so many and, as a result, it becomes more and more likely that individuals, couples, and families will be forced to stay in unsafe housing situations, places that don’t meet their needs, or risk becoming unhoused.

Alpha House Society works alongside other homeless-serving and housing agencies in Calgary and within the Calgary Homeless Foundation’s Housing Strategist programs to transition people experiencing homelessness into housing. Alpha House offers two different types of housing programs: permanent supportive housing (PSH) sometimes called Place-Based Housing (PBH) and Community (Scattered-Site) housing. Alpha House’s PSH program is made up of seven different apartment buildings throughout Calgary. Each offers individual case management and goal setting, as well as group programming case, supporting each resident to improve their circumstances by learning new skills, reducing harm related to substance use, and establishing and creating community for everyone.

Alpha House’s Community Housing program supports clients to transition towards independent living. Clients in the program are housed within the community with their own units and sign their own leases. Caseworkers support clients with intensive case management to help with basic short and long-term needs and reduce the likelihood of re-entry into homelessness.

There is a vast array of needs when it comes to housing and, to ensure stability, it is critical to meet those needs with a spectrum of housing options; matching needs with services. In the homeless-serving sector, housing options are critical to reducing barriers for individuals who are rough-sleeping, struggling with mental or physical health challenges, and dealing with substance use addiction

Alpha House believes foremost in a Housing First approach to solving homelessness –  without barriers and without exception – providing housing regardless of an individual’s personal circumstances and, as an agency, our continuum of programs work to meet individuals where they are at, determine what type of housing would suit them best, and support them in transition.

National Housing Day exists to remind Canadians that every person deserves a home, four walls and a roof. Many Calgarians are feeling firsthand the impacts of the housing crisis. aware of how the housing crisis. The City of Calgary Council recently passed a strategy with the goal of ensuring every Calgarian has an affordable place to call home. This strategy has five main points: 1) increase the supply of housing, 2) support affordable housing providers, 3) enable the City’s housing subsidiaries to improve service delivery, 4) ensure diverse housing choice, and 5) address the affordable housing needs of Indigenous people. This strategy was adopted on September 16, 2023 with implementation plans stretched out over 2024-2030.

Federally, Canada has also implemented a national housing strategy which includes investing 40 billion dollars into different housing strategy targets, such as a 50% reduction of emergency shelter stays by those chronically homeless, 385,000 community housing units protected, and another 50,000 units created through an expansion of community housing. Alpha House knows the importance of safe, supportive, and affordable housing and we stand with all agencies, government bodies, and developers who are working towards Housing for All.

Written by Alpha House Staff (Amy Sutherland)

Government of Canada. (2017). Canada’s National Housing Strategy: A place to call home. https://eppdscrmssa01.blob.core.windows.net/cmhcprodcontainer/sf/project/ placetocallhome/pdfs/canada-national-housing-strategy.pdf

City of Calgary. (2023). Home is here, the City of Calgary’s housing strategy 2024-2030. https://www.calgary.ca/communities/housing-in-calgary/housing- strategy.html#:~:text=Home%20is%20Here%2C%20The%20City%20of%20Calgary’s%20 Housing%20Strategy%20was,office%20conversions%20to%20support%20students

Alpha House. (2023). Housing Program. https://alphahousecalgary.com/how-we-help/housing- program/

Homeless Hub. (2021) How many people are homeless in Canada. https://www.homelesshub.ca/ about-homelessness/homelessness-101/how-many-people-are-homeless-canada

Average house price in Calgary. (2023, October 16) The Canadian Magazine of Immigration. https://canadaimmigrants.com/average-house-price-in-calgary/ #:~:text=The%20average%20house%20price%20in,over%20year%20in%20September%2 02023

Housing Outreach

Alpha House’s newest program is no longer a pilot project. Thanks to funding through the Calgary Homeless Foundation, our Housing Outreach Program has become an ongoing part of Alpha House’s services.

Comprised of two outreach resource workers, the Housing Outreach Program is focused on diverting people away from the homeless-serving sector by providing immediate, temporary supports to prevent entry into homelessness.

In an ideal world, of course, everyone would be diverted from the homeless-serving sector through prevention of the factors that lead to homelessness. In reality, many of the people that Alpha House serves, particularly in our Housing Programs (both Community Housing and Place-Based Supportive Housing), will require some measure of support for the remainder of their lives. These supports are critical for quality of life and are a more dignified, cost-effective response to homelessness than shelters, hospital beds, courtrooms, or jail cells. The purpose of the Housing Outreach Program is to capture infrequent shelter users or individuals who can return to stability quickly with short-term assistance.

The team (currently composed of Alpha House staff members Christina G and Damon R, pictured above) works with roughly 30 clients a month (between 3-4/week) and provides support with Alberta Works applications, ID obtainment, bank account setup, food bank hamper referrals, resource and service connections for medical, employment, and pet supports, affordable housing locating, and damage deposit/first month’s rent provision (among other supports).

“It is really cool to watch someone continue on an upward path after you’ve helped them. They just needed that little bit of support to move forward.”

– Damon

Individually, each of these supports might seem minimal but sometimes even a small bit of help can be a lifeline for someone who is struggling. We are excited to have this program available for individuals who need a little extra support to get back on their feet.

One example of a client the team was able to support back into stability was a guy whose apartment had recently flooded. He had lost all of his possessions in the flood including all of his work gear. As he worked in construction, this was a detrimental loss. He was unable to take on new jobs, had nowhere to live, and no possessions. A series of misfortunes and this individual was suddenly set on an extremely difficult path.

Christina and Damon were able to get this client setup with work gear, a new place to live, and a few belongings to help get him settled into his new home.

“Sometimes you end up in a really tough situation for whatever reason(s) and you end up stuck because there are so many barriers. It can be really difficult for one person to navigate that and sometimes having that advocacy piece [the housing outreach program] makes all the difference.”

– Christina

Referrals for the Housing Outreach Program come from Alpha House’s other outreach programs: DOAP (Downtown Outreach Addictions Partnership) and Encampment as well as our Detox program. But referrals can also come from our partners like the Sheldon Chumir, the Mustard Seed’s Outreach team, The Alex’s Outreach Team, word of mouth, Calgary Bylaw, and Calgary Transit.

Unsurprisingly, a lack of affordable housing remains a huge barrier, which is why relationships with property owners is an important part of this work to ensure clients have options. If we make a good connection and house someone with a certain property owner, they are more likely to connect with us when they have another opening or if other property owners they know have openings.

If you are or know of a property owner who would like to partner with Alpha House, please get in touch with our Housing Outreach program at [email protected]

We were pleased to be able to connect with CBC Calgary and share about our Encampment Team, our housing program and share a common story in terms of how housing really benefits people experiencing homelessness. Duane was certainly kind enough to share his story.