Landlords Share Their Perspective on Working with Alpha House in the Community Housing Program

By Paul Tokode

 The Community Housing program at Alpha House supports clients to live in their own homes in various communities in Calgary and sign their own leases. Alpha House will subsidize client rents and deposits when needed – ensuring consistent, timely rental payments to their landlord. Alpha House also commits to conducting maintenance to ensure the property’s condition remains as it was upon move-in, provides ongoing communication to resolve any issues quickly and thoroughly, as well administer supportive services including intensive case management to ensure long-term, successful tenancies. The Community Housing program is a long-standing program to help our clients live independently. Landlords are also supported by a transition team who are available to help with any concerns, liaising between landlords to keep them informed on case managers who work with clients to manage any issues that may arise.

 In support of our ‘Give Hope Through Housing Campaign’, we recently sat down with several  of our current landlords participating in our Community Housing program to hear their thoughts and experiences.

 

How would you describe your experience?

Landlord of 5 years: We had an excellent experience with Alpha House. Their teams are very passionate, goal driven and dedicated to their assigned tasks. They are very reliable and easy to communicate with.”

Moazzam, Landlord of 4 years: “Working with Alpha House and their team has absolutely been wonderful. Their team members are professional and diligent.” – Moazzam, Landlord of four years

 Laurence, Landlord of 7 years: “My experience has been overwhelmingly positive. The staff is dedicated and passionate, ensuring both tenants and landlords have a positive experience. They set a high standard for supportive housing organizations through prompt communication and proactive problem-solving.”

 

How has Alpha House supported you as a landlord throughout a tenant’s residency?

 Zandalee, Landlord of 1 year: “Alpha House has been supportive of us as landlords by helping communicate to the tenants for any necessary communications such as repairs or building maintenance. It is also amazing as a landlord to know that Alpha House is responsible for finding a well-suited tenant for the unit, building and landlords, so this takes some of the weight off of landlords, especially since they continue to pay rent in between tenants.”

 Moazzam, Landlord of 4 years: “Alpha House has provided outstanding support and commitment. Their commitment to paying on time, maintaining cleanliness in the rental spaces, and ensuring the well-being of all clients whole caring for other tenants exemplifies professionalism and dedication.”

Laurence, Landlord of 7 years: “Alpha House has been incredibly supportive throughout my tenants’ residencies. They have provided ongoing communication, regular check-ins, and assistance with any issues that may arise.”

 

What do you find the most rewarding about working with Alpha House and its clients as a landlord?

Wesam, Landlord of 12 years: “The most rewarding thing about working with Alpha House is the good communication & the quick response of the team in solving the problems which may happen.”

Zandalee, Landlord of 1 year: “It really has been a unique experience knowing you are playing a small part in helping better someone’s life.For us in particular, we saw the joy it can bring to someone who has faced racial prejudice from other landlords by simply saying yes and providing a warm space for them to live. We’ve received more gratitude than we deserve simply for participating in the program.”

Landlord of 5 years: “I love to see that a person’s life can start to change through offering them a place they can call their home. Giving them a second chance to start a new life and help them dream dreams again.”

 

What would you say to other landlords who may consider renting to Alpha House clients?

Moazzam, Landlord of 4 years: “Alpha House is an organization that provides safe and caring environments for individuals. As landlords providing such environments not only benefits tenants but also contributes to a positive community atmosphere.”

Landlord of 5 years: “In this chaotic world we are living in right now, let us be kind to those who need our hand to start a new life. We shouldn’t be judgemental, instead we should be willing to offer ourselves to help ease up another person’s burden. Let’s spread love.”

Laurence, Landlord of 7 years: “To other landlords considering renting to Alpha House clients, I would say don’t hesitate. Working with Alpha House not only provides an opportunity to contribute to the community but also offers a reliable support system and resources to ensure a positive renting experience.”

 

The affordable housing crisis in Calgary impacts everyone, including our clients. With inventory so low and the cost of living on the rise, we need to come together as a community to find solutions so that everyone has a home. We are very grateful for our landlord partnerships that enable us to help our clients find housing where they can feel safe, supported and welcomed in their community.

We are currently looking for 30 suites to help us reach our goal of housing 150 clients this year. We welcome all landlords to learn more about Alpha House’s landlord partnership program please visit Alpha House’s Give Hope Through Housing Campaign and download the landlord partnership package: Landlord-Partnerships.pdf (alphahousecalgary.com). You can also email [email protected] to get started.

Alpha House Launches ‘Give Hope Through Housing’ Campaign to Call on Calgary Landlords to Support Through Housing Shortage

By Michelle Brown

As Director of Alpha House’s Community Housing program, I have seen firsthand the dramatic impact of finding a home on our clients. There is hope, peace, and relief not only for our clients, but also for their families and loved ones who worry about them.

Every day, we see in the news headlines how the affordable housing crisis impacts Calgarians from all walks of life. Our clients need the community’s help more than ever, which is why we are asking the Calgary community to support our most vulnerable citizens through our ‘Give Hope Through Housing Campaign’. The campaign will raise awareness about the opportunities for landlords and property managers to partner with Alpha House and invites the Calgary community to make financial donations to help ensure we can subsidize client rent and basic needs once they are in housing.

For many years, landlords have been key stakeholders in ensuring our Community Housing program continues to grow and support our clients and I would encourage anyone who is a landlord to consider partnering with us.

A current landlord we have partnered with for five years shared recently, “We had an excellent experience with Alpha House. Their teams are very passionate, goal driven and dedicated to their assigned tasks. They are very reliable and easy to communicate with.”

Thanks to our current landlords who are committed to providing secure housing to those in need, Alpha House has been able to help our clients make healthier choices and find new hope for their future.

Our clients in the Community Housing program live in their own homes in communities throughout Calgary and sign their own leases. We are looking for a full range of suites, from one-bedroom apartments and legal basement suites to rowhouses and townhouses, for our clients in all areas of the city.

Our team works to help clients sustain their housing with case workers visiting them routinely – providing our clients with the support and life skills they need to be good neighbours and community members.

Our goal with the ‘Give Hope Through Housing’ campaign is to secure 20 – 30 additional units in Calgary to help us achieve our goal of housing 150 clients this year and raise $100,000 to support client rent subsidies and their basic needs. We believe in and hope the Calgary community will join us in helping our community’s most vulnerable people.

A landlord we have partnered with for five years shared with our team recently, “I love to see that a person’s life can start to change through offering them a place they can call their home. Giving them a second chance to start a new life and help them dream dreams again.”

In addition to knowing you are making a real difference in someone’s life, there are also practical benefits to partnering with Alpha House. Our clients sign their own leases in the Community Housing program and we subsidize lease payments to ensure consistent rent, as well as provide a home maintenance commitment to maintain the property’s condition.

Moazzam has been a landlord partner of Alpha House over the past four years and shared with us, “Alpha House has provided outstanding support and commitment. Their commitment to paying on time, maintaining cleanliness in the rental spaces, and ensuring the well-being of all clients while caring for other tenants exemplifies professionalism and dedication.”

It is a profound experience to be a part of changing someone’s life and I would encourage any landlord who is in a position to do so – to reach out here to learn more about our programs.

Chris is a long-term client of Alpha House and shared with us, “Being homeless is a very difficult way to live – to be able to get back into housing is very tough but when it happens, it gives you hope and joy and a future.”

We are asking all Calgarians to be a part of our campaign – whether you are a landlord, property manager, or a Calgarian able to donate, we hope you will join us as we work together to ensure everyone has a place to call home in our city.

 

Let’s talk about camping! May long weekend is here, and we’ve got some thoughts to share as everyone gets ready to enjoy a weekend of family, fun, camping, BBQs, or other traditional long weekend activities.

Encampments and the challenges they pose for communities, the public, law enforcement, and governments has been an ongoing topic of discussion in Alberta these past many months and Alpha House is jumping into the conversation once again to talk PERSPECTIVE.

“Camping” is often thought of as a fun, mostly short-term activity that couples, families, and individuals partake in when they want a break from work or responsibilities and desire a reconnection with nature, fresh air, or simplicity (or maybe just an open area where their kids can run wild). But there is a lot of food for thought in the way we talk gleefully about an upcoming camping trip—about the pleasures it will bring—while simultaneously speaking ill of those for whom rough sleeping is a constant (often necessary) reality.

The pleasures and joys of camping—solitude, an inexpensive getaway, open country and fresh air, living by the land—are stated easily in casual conversation and accepted unquestioningly by most. Yet, the most frequently asked question when we talk about people who rough sleep or camp continuously rather than access shelters, is why on earth would someone choose to sleep outside?

The conversation is often – ‘there must be something wrong with shelters if someone is choosing to sleep outside instead.’ Speaking as an agency who meets people where they’re at without judgement, we know things are more complex than that. Shelters are an emergency response to (ideally) short-term crisis. They were neither created for nor expected to be for long-term comfort. Some people choose to stay outdoors because they feel more comfortable doing so because of trauma, anxiety, mental health, or simply personal preference in a choice that’s the lesser of two undesirable options.

Choosing to sleep outside, at least, if nothing else may be, is a relatable aspect of those who are about to head off to a campsite this summer and those individuals or couples who just setup a tarp and tent in the field near your house.

Camping can provide freedom and solitude and, when you have access to the tools and supplies you need, be relatively relaxing. Except, of course, when it feels like the only option on a seemingly endless road of being homeless; when staying warm with a fire is risky, when you haven’t showered in a few days, when you haven’t eaten anything hot in a week, when you’ve outstayed your welcome in the area and you have to pack up all your belongings and lug them off to find yet another temporary spot.

The reality is that what is challenging about camping – the preparation, the packing, the setup, the maintenance, the waste, the lack of access to things easily accessed in a home – is made more so by the circumstances of a person’s homelessness.

And what is rewarding about camping – the fresh air, the peace, the getaway, the freedom, is often made irrelevant by the circumstances of a person’s homelessness.

Encampments are not a solution to homelessness; they are a reality for those for whom going to a shelter is a challenging or upsetting prospect. We wish to see anyone who rough sleeps supported into housing that suits their needs and we wish to see camping become nothing but the hobby it’s about to be this summer for so many of you.

As we enjoy this May long weekend, our wish is for people to remember that rarely is anything as straightforward as it may seem. There is always room for perspective.

April 7^th is World Health Day, dated on the anniversary of the founding of the World Health Organization (WHO) in 1948 and celebrated annually! Each year the WHO uses World Health Day to draw attention to a specific health topic of concern to people all over the world. The theme for 2024 is ‘My health, my right’, chosen to champion the right of people across the world having access to quality health services, education, and information, as well as safe drinking water, clean air, good nutrition, quality housing, decent working and environmental conditions, and freedom from discrimination.[1]

In Canada, the difference in the number of people who need blood donations or know someone who needs them is much greater than the number of people who actually donate. Canadian Blood Services (CBS) reports that 52% of people have indicated that they have, or their family member has, needed blood or blood products at some point in their life. In contrast, CBS says their data indicates that about 1 in 2 people are eligible to donate blood and plasma, but most have not donated.[2]

As a social service agency, Alpha House knows acutely the impact of a lack of access to healthcare, a lack of adequate supports for physical (and mental) health, and the long-term detriments when health is not treated as a right. There are, of course, many conversations about healthcare in Alberta these days. Something Alpha House did recently to take more ownership in supporting health measures was setting up a blood donation team as an agency! We owe special thanks for the idea to one of our staff members who had a personal connection to advocating for this setup.

Alpha House is now what is called a “Partner for Life” with CBS and we tested out our first blood drive last month. Together, a group of staff members got on the (aptly named) ‘Lifebus’ and headed off to our appointments.

When we arrived at Canadian Blood Services, we went upstairs to check in.

• If it’s your first time donating, then you’ll need your ID and to fill out a quick questionnaire that’ll get you set up with a profile
• You’ll also get a blood donor card in the mail a few weeks after your first donation
• After all the paperwork is done, you’ll be in the waiting area for a couple of minutes with the opportunity to enjoy some free snacks and beverages before your donation

The blood donation itself can take up to 15 minutes, after which you can help yourself to more snacks and drinks to help restore your blood volume levels faster! The process for our staff was easy, quick, and meaningful AND (no surprises!) the Canadian Blood Services staff were very kind, patient, and made sure everyone was comfortable before, during, and after the donation.

The best thing about Alpha House becoming a ‘Partner for Life’ is we have another cool way for community members to join our work and build community with us!  Anyone can join us and become a “Champion for Life.”

Together we can unite to raise awareness, donate blood or plasma, or support the stem cell or organ donation registries. As part of Alpha House’s Team, you can help have a direct impact on patients in Canada and the families who love them. If you join our team and become a “Champion for Life,” your donations contribute to Alpha House’s overall count!

We will be continuing to organize team events for donating blood for our staff because it’s important to our staff, but also because of how closely it aligns with our agency’s values and the population that we serve; many of our clients see their health deteriorate because of being on the street, lacking access to basic hygiene and adequate food supply, and facing other hardships. We will also continue spreading the word through our social media channels and encourage you to join our team.

Alpha House is a strong advocate for this year’s World Health Day theme: ‘My health, my right’ – recognizing healthcare is a RIGHT; a blood donation is one tiny part of healthcare that can make an enormous difference for a client of ours or anyone who finds themselves in such a situation of need and we believe in being a part of individuals having access to blood donations (and other healthcare) when they’re needed most.

If you want to join Alpha House’s blood donation team as a Champion for Life, check out the instructions here or via the graphic on top of the page!

1. Log in or create an account on blood.ca or the GiveBlood App
2. Click on the “Partners” tab
3. Click “Join an existing team”
4. Search “Alpha House” or our team number “CALG0117318”
5. Select “Yes” and then click “Join”
6. Welcome to the team! Click “Book” to get started and make an appointment

Remember to get a good night’s sleep and drink plenty of water before your donation!

[1]https://www.who.int/campaigns/world-health-day; https://www.who.int/campaigns/world-health-day/2024

[2] https://www.cbc.ca/news/canada/toronto/canadian-blood-services-needs-thousands-more-canadians-to-roll-up-their-sleeves-1.6879312

National Housing day exists in Canada to remind each of us of the importance of affordable housing for all. If you are lucky enough to never have had to worry about shelter for you and your family, it can be easy to overlook the barriers faced by so many and the critical nature of having safe, affordable housing.

 

National Housing Day aims to provide more advocacy for people experiencing homelessness within Canada, and serves to remind us that there is much to be done to make sure that all Canadians have access to affordable and safe housing. Current estimations suggest 235,000 Canadians may experience homelessness in a given year. Many people experiencing homelessness have multiple barriers to gaining affordable housing, such as lack of consistent or adequate income, mental or physical health issues or substance use addictions.

 

It has become more and more clear over the past decade that Canada is facing a housing crisis. Growing costs of housing and a strong demand with insufficient supply has led many Canadians, unable to afford market prices, to become entrenched in unsafe or inadequate housing units, or to become unhoused. In Calgary, the average house price is $553,300, and market prices for apartment rentals are currently averaging $2,178. These prices are often unaffordable for so many and, as a result, it becomes more and more likely that individuals, couples, and families will be forced to stay in unsafe housing situations, places that don’t meet their needs, or risk becoming unhoused.

 

Alpha House Society works alongside other homeless-serving and housing agencies in Calgary and within the Calgary Homeless Foundation’s Housing Strategist programs to transition people experiencing homelessness into housing. Alpha House offers two different types of housing programs: permanent supportive housing (PSH) sometimes called Place-Based Housing (PBH) and Community (Scattered-Site) housing. Alpha House’s PSH program is made up of seven different apartment buildings throughout Calgary. Each offers individual case management and goal setting, as well as group programming case, supporting each resident to improve their circumstances by learning new skills, reducing harm related to substance use, and establishing and creating community for everyone.

 

Alpha House’s Community Housing program supports clients to transition towards independent living. Clients in the program are housed within the community with their own units and sign their own leases. Caseworkers support clients with intensive case management to help with basic short and long-term needs and reduce the likelihood of re-entry into homelessness.

 

There is a vast array of needs when it comes to housing and, to ensure stability, it is critical to meet those needs with a spectrum of housing options; matching needs with services. In the homeless-serving sector, housing options are critical to reducing barriers for individuals who are rough-sleeping, struggling with mental or physical health challenges, and dealing with substance use addiction

 

Alpha House believes foremost in a Housing First approach to solving homelessness –  without barriers and without exception – providing housing regardless of an individual’s personal circumstances and, as an agency, our continuum of programs work to meet individuals where they are at, determine what type of housing would suit them best, and support them in transition.

 

National Housing Day exists to remind Canadians that every person deserves a home, four walls and a roof. Many Calgarians are feeling firsthand the impacts of the housing crisis. aware of how the housing crisis. The City of Calgary Council recently passed a strategy with the goal of ensuring every Calgarian has an affordable place to call home. This strategy has five main points: 1) increase the supply of housing, 2) support affordable housing providers, 3) enable the City’s housing subsidiaries to improve service delivery, 4) ensure diverse housing choice, and 5) address the affordable housing needs of Indigenous people. This strategy was adopted on September 16, 2023 with implementation plans stretched out over 2024-2030.

 

Federally, Canada has also implemented a national housing strategy which includes investing 40 billion dollars into different housing strategy targets, such as a 50% reduction of emergency shelter stays by those chronically homeless, 385,000 community housing units protected, and another 50,000 units created through an expansion of community housing. Alpha House knows the importance of safe, supportive, and affordable housing and we stand with all agencies, government bodies, and developers who are working towards Housing for All.

 

Written by Alpha House Staff (Amy Sutherland)

 

Government of Canada. (2017). Canada’s National Housing Strategy: A place to call home. https://eppdscrmssa01.blob.core.windows.net/cmhcprodcontainer/sf/project/ placetocallhome/pdfs/canada-national-housing-strategy.pdf

 

City of Calgary. (2023). Home is here, the City of Calgary’s housing strategy 2024-2030. https://www.calgary.ca/communities/housing-in-calgary/housing- strategy.html#:~:text=Home%20is%20Here%2C%20The%20City%20of%20Calgary’s%20 Housing%20Strategy%20was,office%20conversions%20to%20support%20students

 

Alpha House. (2023). Housing Program. https://alphahousecalgary.com/how-we-help/housing- program/

 

Homeless Hub. (2021) How many people are homeless in Canada. https://www.homelesshub.ca/ about-homelessness/homelessness-101/how-many-people-are-homeless-canada

 

Average house price in Calgary. (2023, October 16) The Canadian Magazine of Immigration. https://canadaimmigrants.com/average-house-price-in-calgary/ #:~:text=The%20average%20house%20price%20in,over%20year%20in%20September%2 02023

We’re standing in Alpha House’s Cultural Room, a relatively new space we created for client programming. The wall at the entrance of the space has recently been prepped and primed for today’s project and Brandon and Dave, from the Dream Centre’s Woodshop Program are looking forward to getting started. This project has been several months in the making.

Alpha House has commissioned the Dream Centre’s Woodshop Program to create a memorial wall for those lives that have been lost to addiction. Brandon has been with the woodshop for 2 years; Dave: 1 month but it’s a project meaningful to people on both sides.

“This one is a little bit different than the normal projects. I always wanted to do something like this with the dream centre but that hasn’t worked out yet.”

Brandon says he’s enjoyed working on the project; he went through the Dream Centre’s Addiction Treatment program over 3 years ago so it mattered to him to make sure the design was done right. “When I originally did the quote it was with cheaper wood, but as we started mapping it out, we decided to use something that had more weight and substance to it cause of what the project was about.”

The design was important to Alpha House too. We provided foundational imagery for Brandon and his team – we wanted the butterfly represented, a long standing image Alpha House has aligned with, because it symbolizes not only the fact that we all go through change in our lives, but also that we can experience periods of darkness and still come out the other side to something beautiful. The tree felt like the best way to represent that we are all connected to eachother and to the land; the leaves a way to remember each name.

Brandon and his team added their own elements as well. “We had Alpha House’s example to go off of and we incorporated the butterfly as well, but we also wanted to have unique elements.” The idea to use different woods for the leaves (including ash and oak) was a way of creating individuality while still having unity. “We also added a round over to each of the leaves – which we hadn’t originally planned to do – but it added more substance and made a really nice effect overall.”

It feels especially meaningful to have these considerations and personal touches as part of the design for a project memorializing a life. No plan ever goes exactly the way you think, Brandon adds, but there were processes that came about during the creation of the design that added more meaning, which was particular important for everyone involved.

“You’re trying to represent people. Once you really start thinking about it – it’s not like it’s an accent wall in someone’s house.
Once you realize what it’s about you put more thought and heart into it”

Finishing in time for International Overdose Awareness Day wasn’t planned, but this too adds a poetry to the project we couldn’t have predicted. Alpha House has been caring for those with addictions since 1981; the memorial wall was a passion project of ours and we are so grateful to have had the opportunity to bring it together in this way. In an ideal world, we would never have to add another name but until public policy catches up to the realities of addiction, we will hold space in our hearts, our memories, and now here.

Looking back 10 years later on the 2013 floods

I’m sitting in a boardroom at Alpha House’s Community Housing and Administration building with 3 longtime Alpha Staff. Each of them was a big part of Alpha House’s initial (and ongoing) response to the flooding that washed away most of Calgary’s downtown in June of 2013. I sat down to hear from them about their experiences and recollections on this 10-year anniversary. We hope you enjoy stepping back in time with us to June 2013 in Calgary, AB and journeying with us through some of the challenges and memories from that crazy 6 months when Calgary was temporarily transformed and the real spirit of community was shown.

 

2013. JUNE. CALGARY, ALBERTA

Alpha House has been in operation for over 30 years but, for the most part, we fly under the radar. We work with a subset of the homeless population through our Shelter, Detox, Housing, and Outreach programs but….things aren’t quite the same in 2013 as they are today. We’re a staff of only 40 (now over 300) with 1 DOAP Team (now 5 teams rebranded to ‘HELP’ and 3 other outreach programs), and only 2 housing buildings (now 7).

Our Shelter still housed 120 beds in June of 2013 as it does today but it was only about 50% full when a Fire Marshall showed up at Alpha House Society on a beautiful, sunny, now infamous day around 5PM to deliver some bad news.

ENTER JADE W, then Shelter Team Lead, who was the one on-site that day to receive the ominous news:

“You need to evacuate your building.”                 

To which, Jade, said, politely, incredulously…. “To where?”

Well… the ‘where’ would be a somewhat unknown answer for several days and, as it turns out, weeks over the course of the summer of 2013.

 

THURSDAY. 20 JUNE 2023. 1700 HOURS. CALGARY ALPHA HOUSE SOCIETY

Take me back to that first moment when the Fire Marshall showed up and told you to evacuate – what were you thinking? What happened? When did you realize this was going to be significant for Alpha House and its clients?

“Well, I didn’t think it was going to be. It was a beautiful sunny day, there wasn’t any visible signs it was going to be a long-term thing. I was Team Lead in the Shelter then and, I remember, there was some disagreement about whether we were going to evacuate. The Fire Marshall is telling me we have to leave and I’ve got one of our Managers behind him saying ‘No, we don’t.’ And I’m trying to figure out a possible evacuation and kind of freaking out and when I asked the Fire Marshall where we were supposed to go, he said ‘you need to go home’ and I remember saying ‘they have nowhere to go; this is their home.’

“This is their home”

 

THURSDAY. 20 JUNE 2023. 1800 HOURS. CALGARY ALPHA HOUSE SOCIETY

Calgary Police Services reports to Alpha House to inform staff there would be a bus arriving in 15 minutes to take everyone to the Calgary Drop-In Centre.

“I was supposed to be off at 6PM,” Jade shares, “but I was there till about 9PM and the new team had come on and we’re trying to get everyone on the bus.”

What was the plan? You said you weren’t thinking long-term but were there any plans put in place?

“Well-no,” Jade says, truthfully. “There were mats still on the floor – we left everything because we didn’t know. We thought we would be back. We were still trying to come up with a game plan because we really didn’t know where we were going or for how long. The one really good thing we did do was empty our parkade of our DOAP vans – which ended up being probably the best thing we did that night.”

Kathy C, then (and current) Executive Director of Alpha House, remembers being one of the last people in the building.

“I remember standing in the Shelter – and that was one of the only times the building has ever been empty – and I kept going out on to the street and just standing there, looking left and right…and just…looking..”

“It was so nice out still.”

“No one knew what was coming.”

 

THURSDAY. 20 JUNE 2023. 2200 HOURS. CALGARY DROP-IN CENTRE

Heavy rainfall on the melting snowpack in the Rocky Mountains combined with steep, rocky terrain caused rapid and intense flooding in southern-Alberta watersheds. The City of Calgary transformed virtually overnight.

Another evacuation happened at the Drop-In Centre overnight as their East Village location was also impacted. The Drop-In Centre had another building off McKnight where they evacuated their people.

Alpha House staff and clients were not evacuated with them. “We didn’t know where we were going to go then,” said Jade.

 

FRIDAY. 21 JUNE 2023. 0200 HOURS. CALGARY, AB.

As the waters rushed towards Calgary, The City issued a flood warning, activated the Municipal Emergency Plan, declared a state of local emergency and gave an evacuation notice for communities at risk.

Alpha House, to this day, serves an incredibly vulnerable community – those who are continually at risk because they are without housing. In a parallel with the COVID-19 pandemic that would shut down the City of Calgary in a different way 7 years later, the 2013 flood would affect those who did not have access to safe housing (outside of the flood zone) most.

The city basically split down the river – if you were on one side, you could access things on your side of the river. “I remember,” says Karen S, Team Lead at one of Alpha House’s 2 housing buildings at the time, Francis Manor, “the five of us [team leads/managers] were on a conference call/ group chat all night because we weren’t sure when we needed to go – when we were going to be needed or where or how. I called Nicole (then Shelter Manager) and said ‘I’m going’ – and she said ‘how? You can’t’ – and I just said ‘I’ll get there.’

“It was a feeling of ‘we’re going to get it done’ –whatever needs to get done”

 

 

FRIDAY. 21 JUNE 2023. 0700 HOURS. CALGARY, AB.

There were a number of spaces setup for people who had been displaced. One of those was Central Memorial High School.

Jade started her day at Francis Manor. “This was before we had staff cell phones so we were using our personal phones and trying to figure out what to do for our clients as we had no building. The DOAP team were packing vans and taking clients to where we were told to go at that time [central memorial HS].”

ENTER MARIANNE, then Shelter Team Lead. “I’m at home and I get a call from Nicole – she said ‘do you think you can get to Central Memorial High School.’ I wasn’t really even aware of what was happening in the neighbourhood because where I lived was unaffected. But I grabbed my backpack and my skateboard (cause I wasn’t sure how far I was going to be able to drive, a pillow (in case I needed to sleep in the car) and I got to the high school.”

Central Memorial High School was not just Alpha House clients and staff though.

“It was chaos,” says Marianne. “I remember I walked in and one of our staff handed me the staff directory and printed staff schedule and that was all we had of Alpha House – those 2 things.”

There had been a lot of movement in the last 12 hours throughout the city and, of course, particularly in the affected areas. Central Memorial was teeming with evacuees, City of Calgary CEMA staff, Alberta Health Services and the Red Cross.

 

“Only a few clients though,” remembers Marianne.

Alpha House had moved all its Detox clients to our housing building, Madison Place, finding ways to accommodate a lot more individuals than the building was built for. It was a rush of coordinating staffing and scheduling, trying to figure out where people were going to go and if they could get there and, more importantly, how to get to our clients.

“We had all our vans going downtown looking for our people,” Jade explains. “They were spending the entire day collecting folks – who were coming out of all sorts of hiding places downtown.”

“We rescued about 100 clients that way”

At some point early on Friday, with Marianne organizing staff with one phone, one directory, and a lot of chaos, Jade, Kathy, and, Finance Manager Vivian, decide they need to get to Alpha House’s Shelter.

“We weren’t supposed to be going back down there. Past a certain point, downtown was blocked off. You could see Alpha House at the end of the street and we ended up getting a ride in from this massive truck that was ferrying people who were stranded on the spiral [the Victoria Park/Stampede Train Station].”

The Shelter was a mess. As staff could hardly have expected the situation Calgary was about to be in, they hadn’t taken anything on evacuation. The rescue mission Jade, Kathy, and Vivian embarked on was to pick up some essentials: cheques, gift cards, supplies, and anything that might help setup a temporary shelter.

 

 

FRIDAY. 21 JUNE 2023. 1700 HOURS. CALGARY, AB.

It was more and more apparent as Friday June 21^st dragged on, that Alpha House was not supposed to be at Central Memorial High School. “We were eventually told we had to move to Village Square. Red cross had setup Village Square as yet another evacuee space,” says Marianne.

ENTER KAREN, then Team Lead at Alpha Housing Program, Francis Manor.

On the right side of the river, Karen is there to meet the buses coming from Central Memorial High School, standing alone in front of the concrete steps.

“I’m waiting there and all of a sudden, the buses are coming in and I’m looking everywhere for our people – because it wasn’t just Alpha House – Inn from the Cold and the Mustard Seed all had clients coming – so I’m trying to direct our people to the spot setup in Village Square for us.”

“They [the Red Cross] did such a good job; it was a great setup; the clients loved it”

 

SATURDAY. 22 JUNE 2023. 0700 HOURS. VILLAGE SQUARE LEISURE CENTRE.

In what would become the start of a great deal more awareness and appreciation for Alpha House’s Outreach services, the DOAP team is out supporting Calgary Police Services with evacuations and rescues. They had rescued over a hundred of Alpha House’s clients the day before, but they were still out looking for people in the flooded downtown. And at Village Square, Karen is leading Alpha staff.

“It was pure chaos in some ways,” says Karen, “because all of these people are coming and going; there are 3 organizations with their staff and clients; police everywhere; people on the grass; community members are showing up trying to give food and clothes……. “But we didn’t have HMIS systems then.” jumps in Marianne, the database homeless-serving agencies use to track case management for clients, “so we had no way of checking people in and out and there were people everywhere.”

“Clients were going into withdrawal – because they couldn’t get downtown to get their substance of choice”

The temporary shelter at Village Square lasted one week.

 

 

SUNDAY. 23 JUNE 2023. 0700 HOURS. VILLAGE SQUARE LEISURE CENTRE.

Summer camps at Village Square kicked out the agencies using the space for temporary shelter. Canada Day long-weekend camps were starting and the centre had to be back up and running.

“We couldn’t stay there anyway,” says Karen. “Police were bringing complaints from community members because they weren’t used to seeing our clients out wandering in the community. We were dealing with a whole bunch of people who were trying to be helpful, but there were no systems in place.”

“And while we were working in the different locations, some of our staff were staying in the same evacuation shelters we had been supporting clients in,” adds Marianne.

Eventually, a committee was established to advise on what was going on in the city and to capture what supports were needed and how they could be provided. And, as part of this process, several locations are proposed during the time spent at Village Square.

But there was nothing very suitable.

There was a warehouse in Bowness – no running water and no electricity. Kathy remembers Nicole on the other end of the phone, having just toured the bare bones of a virtually empty concrete building, crying, saying, “It’s horrible; we can’t do this.”

Another possible location: the Holy Redeemer School in Forest Lawn. Not then used as a school for many years.

Karen remembers spending a long time mapping out the space – “how we were going to check clients in, what the flow was going to be, where was the staff desk going to go, where would the supplies be stored, how would clients move through the space safely.”

Within 24 hours, a petition had come from the community to prevent Alpha House from setting up at the holy redeemer school.

 

FRIDAY. 28 JUNE 2023. 0700 HOURS. CALGARY, AB.

“That was a panicky 24 hours,” remembers Marianne. “I got a call from CEMA saying ‘you won’t be going to the school, but you can’t stay here.’ I called Karen and just said, “We aren’t going to the school, they don’t have a place for us.”

Within that 24 hours, Alpha House toured locations, mapped out the school as a temporary shelter, mapped out and setup what would become the next destination, Max Bell Centre, and then also toured a further location because it was already known Max Bell would be yet another very temporary solution.

“That [at Max Bell] was the best week of the whole flood”

Stampede still happened in 2013, a defiant tag line ‘Come Hell or High Water,’ telling the world a little (or a lot of) water wasn’t going to stop Calgarians from coming together.

“They still did fireworks every night,” Karen reminisces, “clients and staff would go out on to the rocks [in the Max Bell parking lot] and watch the fireworks. It was the most beautiful scene.”

One particularly memorable day of that week at Max Bell, Alpha House staff brought BBQs in on the backs of pickup trucks, a staff member got free food donated from her other place of work, and, overlooking the city, Alpha House had its own Stampede event. “It was probably the best one we ever had,” says Karen.

There were still challenges – one of the larger ones, literally, was the sheer size of Max Bell, finding ways to block off areas and close off different sections, lock doors and use whatever was available to make the space manageable, safety wise, for clients and staff.

 

SATURDAY. 7 JULY 2023. 0700 HOURS. MAX BELL >>> CALGARY SCIENCE CENTRE

“The Science Centre location was an ongoing work in progress,” Jade shares. “It was so big, it had no showers, it was raining inside” (yes, you read that right).

“There was definitely a lot of stress in our daily meetings,” says Karen, “It was a constant question of ‘how are we going to make this work.’ The bathroom was so far away. We had to post 2 staff down the hall just to get clients down the hallway.”

“And the staff bathroom was outside,” Jade jumps in, laughing, “which was fine…except it was stainless steel….and it was late October/November.”

A trailer was used for showers for clients and there were extremely limited laundry services – courtesy of a dry cleaners in….Kensington. “There was a lot of driving back and forth,” says Karen.

But there was no shortage of creativity and staff ingenuity to keep things operating. “Once we got to the science center, we knew we were there for awhile, and we just made it work.”

“The showers worked, the bathrooms worked, Jesus Loves You gave us their kitchen to make food, and we thought this is just what we’re dealing with and we’ll deal with it.”

 

 

OCTOBER 2023. 0700 HOURS. CALGARY ALPHA HOUSE SOCIETY.

When you started going back into the building what was that like?

 “Going back into the empty building was really creepy,” Marianne says immediately. “It was strange,” agrees Karen. “And it was sad cause it was empty, and everything was damaged and after 4 months of chaos and all the other locations, we were going to be starting over again, again”

“Definitely bittersweet,” Jade adds, “it was a lot; we went through a whole lot, it was trying for all of us”

What was the feeling among staff while you were navigating these challenges? Motivated?

 “Very motivated in a lot of ways,” Karen agrees, “everyone was exhausted; everyone was working so much overtime, but we all showed up every. damn. day.”

How long till things felt a bit normal?

“Right away”, Jade says immediately, “we had our systems back; we got very good at putting a shelter together quickly.”

 

JUNE 2023. 1100 HOURS. CALGARY ALPHA HOUSE SOCIETY.

Looking back on the 2013 floods, there is a clear theme that emerges, which most of Calgary would likely agree with. The community stepped up. In so many ways. There was a significant amount of scrambling, and a lot of chaos and confusion, but there were so many helpers and no shortage of people and groups and partners who were ready to step in and support. There are a few that stand out for us:

• Our own clients making room for other vulnerable individuals, such as our Veteran’s adapting to all our Detox clients taking up residence in their building, sharing supplies and common areas

• CUPS Calgary didn’t ask anything from us and gave us free rent, office space, keys to their building; they saved our bacon as we didn’t have any long term resources and the damage to the building was substantial. They welcomed us there for 7-months and we were not a small group

• Community members – donating and volunteering and being so helpful supporting not just Alpha House but all of the groups and community members displaced by the flooding

 

Thank you for walking back in time with us. We are grateful for the way we came together as a community in 2013 and believe it made our teams stronger. Stay dry this month, Calgary!

National Human Trafficking Awareness Day

February 22^nd marks Canada’s third National Human Trafficking Awareness Day. First observed in 2021, the Canadian government officially declared the 22^nd of February a national awareness day as part of their commitment to not just raise awareness, but promote understanding and inspire Canadians to address the ongoing issue of human trafficking.

As a Human Services agency committed to supporting the safety and well-being of vulnerable individuals, Alpha House acknowledges the devastating impact that human trafficking inflicts on individuals and their families, and stands behind the organizations working towards the changes needed to end human trafficking in Canada.

Human Trafficking

Human Trafficking can take many forms, but typically includes a complex series of crimes over an extended period of time and involves the recruitment, transportation, and holding of people for the purposes of sexual or labour exploitation in a form of modern-day slavery. This can occur through various means including false promises of employment, fraud, debt bondage, kidnapping, and physical coercion. In some cases, traffickers may use violence, forced use of drugs or the threat of harm to individuals and their loved ones in order to maintain absolute control over their victims.

Use of force and the threat of harm offers traffickers the freedom of hiding victims in plain sight, often making instances of its occurrence difficult to identify. An example of this may be someone coercing a woman into sexual labour through threats of violence, or traffickers taking advantage of unstable situations in someone’s home country to coerce individuals into undesirable acts/situations. At Alpha House, we work with individuals who have been in both situations.

The personal stories of clients supported through Alpha House’s programs, particularly some of the women and immigrants we work with, serve as devastating reminders about the consequences of human trafficking and the prevalence of it in our society still today. While it is possible for any individual to become a victim of human trafficking, national and global data shows us that women, members of minority groups, those experiencing housing insecurity/homelessness, those with substance addictions and/or mental health disorders, or survivors of past traumas are at a heightened risk of victimization not just due to the instability of their situations, but also the lack of familial, social, and legal supports that vulnerable individuals often experience.

Victims of human trafficking may experience significant physical and psychological trauma, displacement from their homes, as well as the loss of freedom, dignity and control over their lives. Trafficking often leads to long-term challenges with psychological and emotional health, including depression, anxiety disorders, PTSD, substance use and disorders, shame and guilt, alienation and isolation from social supports, suicidal ideation, and identity disturbance/confusion.[1] These situations, unfortunately, are scenarios that have been experienced all too commonly by clients supported by Alpha House and are just some of the many reasons why raising awareness on this topic is of particular significance to our agency.

 

Signs of Human Trafficking

Part of awareness includes understanding the signs of a potential human trafficking situation. The signs that somebody may be a victim of trafficking can include:

• Physical signs of abuse or neglect, such as bruises, scars or malnourishment
• Lack of control over identification documents, such as a passport or ID
• Isolation and limited contact with friends or family members
• Living and working in conditions of extreme squalor, with little or no payment
• Limited knowledge of their location, as victims are often moved frequently to avoid detection
• Inability to leave their work or living situation due to physical force or other forms of coercion
• Lack of access to medical care

It’s important to remember that not all victims of trafficking show all of these signs, so if something feels off, please seek advice from law enforcement or an appropriate organization.Top of Form

 

Available Resources

If you notice a situation where you believe human trafficking is taking place, or are a victim in need of support, here’s who to call:

1. Your local authorities – in Calgary, police non-emergency can be reached at (403) 266-1234 or for immediate assistance, call 911.
2. The National Human Trafficking Hotline is available for confidential support and assistance 24 hours a day, 7 days a week by calling 1-833-900-1010 or online at https://www.canadianhumantraffickinghotline.ca/
3. Reset Society of Calgary – if you are experiencing sexual exploitation and would like information about the EXIT Program at RESET, call (403) 918-7311 to connect.
4. Talk 4 Healing works to address, prevent, and end the sexual exploitation of Indigenous women and youth. Call 1-855-554-HEAL (4325)
5. Action Coalition on Human Trafficking (ACT Alberta) provides free, safe, and confidential response services, connections, and referrals for victims of human trafficking. Please call (780) 474-1104 to connect.

Combatting Human Trafficking

The Canadian government has taken several steps to combat human trafficking. To read more about what’s being done, please follow the links:

• Criminalization of human trafficking through the Criminal Code of Canada
• Establishing the Royal Canadian Mounted Police (RCMP) National Strategy to Combat Human Trafficking
• Developing the National Action Plan to Combat Human Trafficking
• Providing funding and support to organizations that provide services to survivors of human trafficking
• Improving border security measures to prevent cross-border trafficking
• Raising awareness about human trafficking through the sharing of public education campaigns and outreach initiatives like Human Trafficking Awareness Day

 

[1] Psychological Effects of Human Trafficking: Depression, Anxiety & Substance Use [Part 1] (growfreetn.org)

ALPHA HOUSE STATEMENT

DATE: September 23, 2022

RE: Overdose Prevention Services in Calgary

 

Earlier this week, Alpha House notified some community members that we would be temporarily pausing some upcoming community engagement sessions regarding a potential overdose prevention site (OPS) at our Calgary facility. We believe in the critical need for these services in the community and the pausing of these sessions should not be taken as an indication that we have paused the exploration of the OPS project.

Given the recent news about the Drop-In Centre no longer pursuing an OPS at their Shelter site, we are working with our government partners and community stakeholders to better understand what the new vision is for overdose prevention services in Calgary. Once we have that information, we will have a better idea of the path forward and whether an OPS at Alpha House is the best option for service users and the community.

Alpha House is meeting with the Government of Alberta and other key stakeholders in the coming weeks and we look forward to resuming discussions with the community as we consider the real and pressing need for these services and how, as a city, we can create safe and inclusive communities for everyone.

 

Inquiries:

Shaundra Bruvall

403 478 0387

[email protected]